Return & Exchange

Returns & Exchanges Policy

We hope you and your pup love your order! If something doesn't fit quite right, you have 30 days to exchange it or return it — free exchanges, and a simple, convenient process.


Eligibility Requirements

To ensure a smooth return or exchange, items must meet the following conditions:

  • Apparel: New condition with tags intact and returned with original packaging. Must be free of odor and dog hair

  • Walk: New condition and returned with original packaging. Must be free of odor dog hair

  • Boots & Shoes: New condition with clean, unscuffed soles and returned with original packaging. Must be free of odor and dog hair.

  • Chains and Cuban Link Leash: All of our chains are wrapped in a protective layer to prevent scratches. Once the protective packaging is removed, we can no longer accept any returns or exchanges.

  • Home Goods (mats, beds, couch covers): Must be returned in new condition with original packaging, unwashed and free of odor and dog hair. Items that are vacuum-sealed on arrival must be returned sealed — once the vacuum seal is opened, we can no longer accept a return or exchange.


Exchanges

Exchanges are free on paid purchases — one free size exchange of the same style.

  • Email service@sparkpaws.com within 30 days of delivery.
  • Items must be in new condition and are subject to inspection.
  • If your new size is priced differently, you'll pay or be refunded the difference.
  • We'll send your replacement once your exchange is confirmed.


Refunds

  • Email service@sparkpaws.com within 30 days of the date of initial delivery
  • Return shipping costs are the customer's responsibility.
  • All returns are subject to inspection. if a returned item does not meet our return requirements or fails inspection, it will not be eligible for a refund
  • US customers can arrange their own return shipping, OR a shipping label can be provided by Spark Paws, however a flat rate of $7 USD will be deducted from your refund to cover the return shipping and handling fee.
  • EU customers can arrange their own return shipping, OR a shipping label can be provided by Spark Paws, however a flat rate of €7 Euro will be deducted from your
  • Non US and EU customers will need to arrange their own shipping to our return warehouse located in the US or DE. This will be non refundable.
  • Refunds are issued to your original payment method within 3 to 5 business days after we have received your returned item (original shipping fees are non refundable)


Seasonal Return Policy

  • Halloween Hoodies: Refunds available until October 28.
  • Christmas Apparel Items: Refunds available until December 20.
  • After these dates, only exchanges will be accepted.


Final Sale Items

Any item purchased at greater than 50% discount is considered Final Sale. These items are non-returnable, non-exchangeable, and non-refundable. Please double-check size and color before completing your order.


Lifetime Warranty - Walk & Jewelry

We stand behind our harnesses, collars, leashes, chains, and jewelry for life. If hardware or stitching fails from a defect in materials or workmanship, we'll repair, replace, or credit it — no expiration, no registration required. Email service@sparkpaws.com with your order number and a photo.

  • What's covered: buckles, clasps, snaps, D-rings, and hardware that break or stop working; stitching or bar-tacks that fail; chain clasps and links that fail.
  • What's Not covered: normal wear, chewing, or misuse.


Incorrect Items

  • If your order is incorrect or missing items, notify our customer service team as soon as possible so we can promptly correct the issue.