Return & Exchange

We hope you and your pup love what you've ordered! If they don’t fit perfectly, don’t worry - we've made the return process super easy!

First, please make sure your return items meet the following conditions to be eligible for a refund or exchange:

Apparel: New condition with tags intact and returned with original packaging. Must be free of odor and dog hair

Chains and Cuban Link Leash: All of our chains are wrapped in a protective layer to prevent scratches. Once the protective packaging is removed, we can no longer accept any returns

Walk: New condition and returned with original packaging. Must be free of odor dog hair

Beds: All of our memory foam beds are compressed and wrapped in a sanitary protective packaging. Once the protective packaging is removed, we can no longer accept any returns

Then follow the information below to exchange or return your item(s).

Exchanges

• Email service@sparkpaws.com within 30 days of the date of initial delivery. 
• All return items must be in new condition and are subject to inspection.
• Exchange is free on your 1^st order*! We want to make sure you get the sizing right on your first purchase and eliminate sizing issues in the future.
• For additional exchanges you will need to return your item(s) at your own cost
• Once we receive your return items, we will send your exchange item

*free exchnage only applies to apparel and walk items (same style different size). Excludes jewelry and cuban link products.

Returns

• Email service@sparkpaws.com within 30 days of the date of initial delivery.
• You will need to return your item(s) at your own cost.
• All return items must be in new condition otherwise a $7 restocking fee will be deducted from the refund. All items are subject to inspection.
• Once we receive your item(s), we will issue your refund or store credit