Bought the wrong size hoodie for my dog, emailed customer support and they were great. Sent me a larger size immediately and told me to give the smaller hoodie to someone with a smaller dog or donate to a shelter. We opted to donate to a shelter. Customer support was awesome and the hoodies are quality.!!
Georgia is a Staffordshire pitbull with 29 inch chest girth. She's short and stocky. I bought a 4XL for her to wear around the house in the winter. (I keep the heat low and she has short to no hair in places). It's cozy and she loves it. I'm happy with the purchase. Two comments: 1 - Unlike her regular jacket, she always wants to play and tug with this one. It must be the material. I have to keep it out of site when she's not wearing it. 2 - I bought a size up for extra coziness, but the jacket is already oversized. This works fine for her, but the 3XL would likely be a perfect fit. Not complaining, just some observations.
Fabric is a bit rough on the outside but nice and soft if the outside. Dogs are happy and looks like it will hold up for a while. First one dog better then the other depends on their body shape.
Other then the longer shipping time from over seas the coat is great. The snaps are nice and easy to put on. We love in Canada so it helps protect our dog from the extreme cold.
Store owner replied:
Hi Marion,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience hasn’t met your expectations.
Upon checking, your order was delivered on November 15th, but if you had any issues with the item or need help with anything at all, please don’t hesitate to reach out to us, we’re here to help and want to make things right.
Feel free to contact us a service@sparkpaws.com, we’re always happy to help.
Best,
Spark Paws Team