The bed came car to big for an English bulldog ( I purchesd the size suggested) plus it has no bottom proper cover, not like the pictures. Very poor purchase
Store owner replied:
Hello Michela,
Thank you for your review.
We're sorry to hear the bed didn't meet your expectations. It appears the bed may have been set up upside down, which can make it look different from the product photos and affect how the bottom is covered. We'd be happy to help you confirm the correct setup. If the size also isn't the right fit, we offer a free size exchange on first orders to help you find the best option.
Our team will be reaching out to assist you further. In the meantime, if you have any questions, please feel free to contact us at service@sparkpaws.com.
Best,
Spark Paws Team
Wir kaufen seit Jahren die Hoodies und Regenbekleidung für unseren Hugo und sind damit mehr als zufrieden. Nun haben wir uns für das kühlende Autobett entschieden und sind leider sehr enttäuscht. Es hat gar keine Polsterung und auch die Ränder sind nicht stabil. Hugo rutscht hin und her sodass er nicht zur Ruhe kommt. Der Preis ist vollkommen unangemessen. Schade. Ich empfehle sparkpaws trotzdem, aber nur für die Bekleidung.
Store owner replied:
Hallo Anett,
vielen Dank für Ihre Bewertung.
Es tut uns leid zu hören, dass das FrostCore™ Hunde-Kühlbett für den Autositz Ihre Erwartungen nicht erfüllt hat, insbesondere nach Ihren positiven Erfahrungen mit unserer Bekleidung in den letzten Jahren. Wir schätzen Ihr ehrliches Feedback zur Polsterung und Verarbeitung sehr, da es uns hilft, unsere Produkte stetig zu verbessern.
Unser Team wird sich mit Ihnen in Verbindung setzen, um Ihnen weiterzuhelfen. Sollten Sie Fragen haben oder weitere Unterstützung benötigen, kontaktieren Sie uns bitte unter service@sparkpaws.com.
Mit freundlichen Grüßen, Ihr Spark Paws Team
Wir kaufen seit Jahren die Hoodies und Regenbekleidung für unseren Hugo und sind damit mehr als zufrieden. Nun haben wir uns für das kühlende Autobett entschieden und sind leider sehr enttäuscht. Es hat gar keine Polsterung und auch die Ränder sind nicht stabil. Hugo rutscht hin und her sodass er nicht zur Ruhe kommt. Der Preis ist vollkommen unangemessen. Schade.
Ich empfehle sparkpaws trotzdem, aber nur für die Bekleidung.
Store owner replied:
Hallo Anett,
vielen Dank für Ihre Bewertung.
Es tut uns leid zu hören, dass das FrostCore™ Hunde-Kühlbett für den Autositz Ihre Erwartungen nicht erfüllt hat, insbesondere nach Ihren positiven Erfahrungen mit unserer Bekleidung in den letzten Jahren. Wir schätzen Ihr ehrliches Feedback zur Polsterung und Verarbeitung sehr, da es uns hilft, unsere Produkte stetig zu verbessern.
Unser Team wird sich mit Ihnen in Verbindung setzen, um Ihnen weiterzuhelfen. Sollten Sie Fragen haben oder weitere Unterstützung benötigen, kontaktieren Sie uns bitte unter service@sparkpaws.com.
Mit freundlichen Grüßen, Ihr Spark Paws Team
As I’ve said in multiple emails to cust services the concept is great but I think the car bed has some design flaws. 1. There is no strap to contain the pup in the car bed. 2. It does slide on leather seats. 3. Unless you have a large suv or a larger sedan, the xl will drape over the seat edge. 3. There is no seat belt tether to keep the bottom in place so if your dog slides the bed will go with it. 4. I find it insulting that was asked to send a video of me installing the bed into my car for proof that was doing it correctly. I’ve had 3 car beds since I got my puppy last year (he grew fast) and i feel I’m pretty well versed on car beds at this point.
Store owner replied:
Hello Jennifer,
Thank you for your review.
We appreciate you taking the time to share such detailed feedback. We're glad you like the concept of the car bed, but we're sorry to hear that the design did not meet your expectations. Your comments regarding the restraint options, stability on leather seats, sizing, and seat attachment have been noted and will be shared with our product team for future improvements. We also apologize if our troubleshooting request came across as frustrating, as our intention was only to better understand the issue and provide the most appropriate solution.
Someone from our team will be reaching out to continue assisting you with your concerns. If you have any questions in the meantime, please feel free to contact us at service@sparkpaws.com.
Best,
Spark Paws Team
Leider bin ich das erste Mal nicht zufrieden.
Ich habe schon einige Hoodies bei Ihnen bestellt und war immer sehr zufrieden.
Aber das Hundbett ist absolut nicht stabil
Schade das ich es nicht zurück schicken kann.
Der Stoff ist super aber die Stabilität gar nicht.
Leider kann ich es nicht weiterempfehlen!!!!
Store owner replied:
Hallo Joana,
Vielen Dank für Ihre Bewertung.
Es tut uns leid, dass das kühlende Autositzbett Ihren Erwartungen nicht entsprochen hat, insbesondere nach Ihren bisherigen positiven Erfahrungen mit uns. Wir freuen uns, dass Ihnen der Stoff gefallen hat, verstehen aber auch Ihre Enttäuschung über die Stabilität und bedanken uns für Ihr ehrliches Feedback.
Jemand aus unserem Team wird sich mit Ihnen in Verbindung setzen, um Ihnen weiterzuhelfen. In der Zwischenzeit können Sie uns gerne unter service@sparkpaws.com kontaktieren. Wir helfen Ihnen gerne weiter.
Am besten,
Spark Paws-Team
La cuccia non mi è piaciuta, non ha un secondo laccio per tenerla salda al sedile nella parte bassa, ho paura che il mio cane possa scivolare giù con la cuccia appena freno bruscamente. Inoltre l’imbottitura attorno non è molto confortevole, poco imbottito e duro
Store owner replied:
Ciao Giulia,
Grazie per la tua recensione
Siamo spiacenti di apprendere che il lettino refrigerante per auto per cani Frostcore™ non ha soddisfatto le tue aspettative. Comprendiamo le tue preoccupazioni riguardo alla sicurezza del sistema di attacco e al comfort dell'imbottitura e apprezziamo davvero che tu abbia condiviso questo feedback poiché ci aiuta a migliorare i progetti futuri.
Qualcuno del nostro team ti contatterà per assisterti ulteriormente e discutere le opzioni disponibili. Se nel frattempo hai domande, non esitare a contattarci all'indirizzo service@sparkpaws.com.
Migliore,
Squadra Zampe Scintillanti
The fabric is nice, but the item is poorly made. It appears in the image to have structure (even suggesting it can be used in places other than a car) but it does not. The strap is not effective for the size of the bed. Customer service was u helpful. Largely we like the fabric but it just hangs on the car seats, no matter how many configurations of the strap securing we try. The item is not secure and flops on the seat like a quilt not a dog bed.
Store owner replied:
Hello Stephanie,
Thank you for your review.
We’re glad you like the fabric, but we’re sorry to hear the overall design and fit didn’t meet expectations. The car seat bed is designed to be soft and flexible for comfort, but it should still secure properly when installed correctly. We understand your concern about stability and how it’s performing in your vehicle.
A member of our team will also reach out to help review installation and assist further, or you can contact us directly at service@sparkpaws.com.
Best,
Spark Paws Team
Ok for a material to lay down but would not classify as a bed. No support
Store owner replied:
Hello Brianna,
Thank you for your review.
We're sorry to hear that the Frostcore™ Dog Cooling Car Seat Bed did not provide the level of comfort and support you were expecting. We understand that if you're looking for a more structured or cushioned bed, the design may feel different from a traditional dog bed. This product is designed primarily as a cooling surface for use in the car, providing a comfortable layer for your pet to lie on while helping keep them cool during travel.
Someone from our team will reach out if needed, or you may contact us directly at service@sparkpaws.com.
Best,
Spark Paws Team
The new car cooling seat needs way more safety features on it. There is nothing to hold it down so it doesn’t slide all around. God forbid that you had to slam on the brakes and pup and seat would go straight through the window
Store owner replied:
Hello Jackie,
Thank you for your review.
We're sorry to hear that the Frostcore™ Cooling Car Seat did not provide the level of security you expected. The seat is designed with a non-slip base to help reduce movement on the vehicle seat, but we understand your concern about additional restraint and stability, especially during sudden braking. Your feedback is important and will be shared with our team as we continue improving the product.
Someone from our team will reach out if needed, or you may contact us directly at service@sparkpaws.com.
Best,
Spark Paws Team
Trés belle qualité. Ma bouledogue exotique aime beaucoup être dessus. C est bien rafraichissant. Je recommande ce produit.
Store owner replied:
Hello Carine,
Thank you for your review.
We're sorry to hear the Frostcore™ Dog Cooling Car Seat Bed didn't meet your expectations. We design our products with comfort and durability in mind, and we appreciate your feedback. We'd love the opportunity to learn more about what specifically gave you the impression of poor quality so we can look into it further and make things right.
Our team will be reaching out to assist you. If you have any additional details or questions in the meantime, please feel free to contact us at service@sparkpaws.com.
Best,
Spark Paws Team
My dog and I both love it! She’s at ease when in it and more comfortable in the summer
Tissus rafraichissant au top ! Longues siestes, avec la tête posée sur les boudins.
Par contre, niveau conception, les tirettes qui permettent le retrait des boudins pour nettoyage se trouve dans la zone de couchage. Il aurait été mieux de les mettre en dessous car, étant à portée de dents... Mon chiot l' a cassé en 3j. 😕
Complete waste of money. Its not rigid enough to support a dog. There is only one strap at the back so it just slides off the seat and there is nothing cooling about it.
I have already wrote an email to your team explaining that nothing in the bed that I purchase on your website is good. It is not fitting a car back seat and is definitively to floppy. I didn't have the time yet to make pictures and send them to your customer services in order to be reimbursed but I'll do soon. This is a good point but it doesn't change the fact that this bed is not appropriate for the purpose it is sold for and pets are not in security in it. I definitively regret my purchase but I am not suprised when I saw that it was shipped from China.
Store owner replied:
Hello Serge,
Thank you for your review.
We're sorry to hear the Frostcore™ Dog Cooling Car Seat Bed didn't meet your expectations. We understand your concerns about the fit and structure, and we appreciate you taking the time to share your feedback, as it helps us continue improving our products.
Someone from our team will be reaching out to assist you. You can also send the photos to service@sparkpaws.com, and we'll be happy to review your case and help find the best resolution.
Best,
Spark Paws Team
I bought the frostcore bed to use in the car. It feels cool to the touch when the car is cool, but it warms up in heat. It also slides around the seat, so the dog is not so secure. Disappointed in the quality and the fit.
Store owner replied:
Hello Rev Anne,
Thank you for your review.
We're sorry to hear the FrostCore Car Bed didn't meet your expectations. The cooling fabric is designed to provide an instant cool-to-the-touch feeling by drawing heat away from your dog's body, but its performance can be affected by the surrounding temperature, especially inside a warm vehicle. We also appreciate your feedback regarding the fit and stability, as it helps us continue improving our products.
Our team will be reaching out to learn more about your experience and see how we can help. If you have any questions in the meantime, please feel free to contact us at service@sparkpaws.com.
Best,
Spark Paws Team
Qualité pas au rendez-vous sur la photo, ça avait l’air bien Droit bien gonflé, j’ai reçu quelque chose de complètement plat sans forme
Store owner replied:
Bonjour Regis,
Merci pour votre avis.
Nous sommes désolés d'apprendre que le matelas rafraîchissant pour siège auto FrostCore™ n'a pas répondu à vos attentes. Le matelas est emballé sous vide pour l'expédition ; il peut donc paraître plat à la première ouverture et mettre un certain temps à reprendre sa forme. S'il ne reprend toujours pas sa forme initiale après ce délai, nous serons ravis d'examiner ce problème plus en détail.
Un membre de notre équipe vous contactera prochainement. Si vous avez des questions entre-temps, n'hésitez pas à nous écrire à service@sparkpaws.com.
Cordialement,
L'équipe Spark Paws
False advertising at its best. The product in your pictures holds its form even when away from wall/ seat supports. This is not the case in reality. It’s very floppy and poorly made. The attachment strap is inadequate for the size of the bed and also doesn’t allow for seatbelt attachment. Very disappointing.
Store owner replied:
Hello Christina,
Thank you for your review.
We're sorry to hear the Frostcore™ Dog Cooling Car Seat Bed didn't meet your expectations. The bed is designed with soft, flexible bolsters for your dog's comfort, which may appear different depending on how it's positioned and used. We appreciate your feedback regarding the structure and attachment strap, and we'll be sure to share it with our product team.
We were unable to locate your order using the information available. Please reach out to us at service@sparkpaws.com with your order details, and we'll be happy to assist you.
Best,
Spark Paws Team
Bought great leashes on spark paws before but this one is just super disappointing and a complete waste of money. There is no option to attach the dog / leach to the bed. This is standard in Germany since it is required by law that dogs are secured properly. Also the bed is very wobbly and nowhere near the stability shown in the pictures. If it wasn’t that they ship from China (which is also not clear on the website) I would definitely return this since the quality is super poor. Cooling effect is okish but not comparable to real cooling mats.
Best
Christina
Store owner replied:
Hello Christina,
Thank you for your review.
We're sorry to hear that the car seat bed did not meet your expectations. We appreciate your feedback regarding the tether attachment, stability, and cooling performance. While the bed does not include a built-in leash attachment, we do offer our Multipurpose Seatbelt Handsfree Leash for customers who would like an option to help secure their dogs during travel. We'll also make sure to share your comments with our team as we continue improving our products and product information.
Someone from our team will reach out to learn more about your experience and explore available options to assist you. If you have any questions in the meantime, please contact us at service@sparkpaws.com.
Best,
Spark Paws Team
Its not as structured and firm like in the photos, I let it sit out for a few days bc it was vacuum sealed, but very disappointed with the quality and flimsiness. I would return it if I could.
Store owner replied:
Hello,
Thank you for your review.
We appreciate your feedback on the car seat bed. The product is vacuum-packed for shipping and needs time to fully expand after unpacking. The side panels are also designed to be flexible rather than rigid, which helps with installation, storage, and portability, even though this can feel different from expectations based on photos.
Someone from our team will reach out if needed, or you may contact us directly at service@sparkpaws.com.
Best,
Spark Paws Team