The fit is a little bit on the large side, but my (34kg) pup is about 7,5 months old so I hope she will grow into it. Love the colours and love the leash!
Store owner replied:
Hello,
Thank you for your review.
I'm sorry to hear the harness felt too heavy for your dogs. We understand that every dog has different comfort needs, and we're sorry it didn't meet your expectations. If the weight or overall fit isn't suitable, we'd be happy to help you explore another option that may work better for your dogs.
Someone from our team will be reaching out to assist you with a free exchange and discuss the best option for your dogs. If you have any questions in the meantime, please feel free to contact us at service@sparkpaws.com.
Best,
Spark Paws Team
Le harnais est arrivé cassé.
J'atrend que le service client me reponde pour me rembourser et me dire comment vous le renvoyer
Store owner replied:
Bonjour Camille,
Merci pour votre avis.
Nous sommes sincèrement désolés d'apprendre que votre harnais est arrivé cassé et nous comprenons parfaitement votre frustration. Nous vous prions de bien vouloir accepter nos excuses pour ce désagrément et vous remercions de nous l'avoir signalé.
Nous constatons que vous êtes déjà en contact avec notre service client, qui continuera de vous accompagner dans le traitement de votre demande de remboursement et de vous guider tout au long de la procédure de retour, dans les meilleurs délais. Si vous avez des questions, n'hésitez pas à nous contacter à l'adresse service@sparkpaws.com.
Cordialement,
L'équipe Spark Paws
Very good quality, perfect fit and wonderful colours
I would not recommend this if you don’t have the perfect fit .. it’s very awkward and heavy on your dog. Also the leash is super dangerous for big dog or young dogs that are pullers .. this is NOT a safe leash the bungle makes it so that have that extra length to pull when your try and keep them close. Also the returning is not easy you have to pay for shipping and if it’s not with tags or perfect condition and they mean no hair on it they won’t take it and since I needed to walk my dog in order to try it I had trouble getting me money back. They did give me apparently a 110% money back on a gift card for the leash and harness but in the end I still had to pay money for a different harness which is the grab and go and a leash that doesn’t have the bungee on it. I’m hoping this time I will actually get to enjoy the product with my dog!
Store owner replied:
Hello Sofia,
Thank you for your review.
We understand your concerns about the overall weight and fit of the harness, as well as the bungee design of the leash. We’re sorry to hear that the set did not work well for your dog and that you experienced difficulties with the return process. We’re glad our team was able to provide an alternative with the Grab & Go Harness and a non-bungee leash.
We offer a free first exchange to help customers find a more suitable fit, and we hope the new setup provides a more comfortable experience for your dog. If you need any further assistance, please feel free to contact us at service@sparkpaws.com, and our team will be happy to help.
Best,
Spark Paws Team