Store owner replied:
Hello Kayleigh,
Thank you for your review. We’re sorry you received an incorrect item and understand how disappointing this experience must have been. We recognize that receiving the wrong product can be frustrating, especially when you expect your order to arrive as requested, and we apologize for the inconvenience this caused.
As an apology for the mix-up, the excess payment has already been refunded. We understand that this experience may have affected your impression of our customer service, and we’ll continue working to provide a better experience for our customers. If you have any further concerns, please contact us at service@sparkpaws.com or through the chat on our website for a faster response.
Best,
Spark Paws Team
I cannot get over how adorable and well made this sweater is. It fit my Frenchie perfectly! She is 25lb and I ordered the XL. She also has pajamas from Spark Paws and wears the same size. I just love that I now have a great place to buy quality clothing for her that I know will fit her unique body shape.
In this day and age, it’s so hard to come by a company that puts their customers first. The customer support was outstanding. The quality of the items I ordered were fantastic. Will be ordering again for sure and would highly recommend this company of support alone. Thank you Spark Paws!!